This Privacy Policy describes Living Streets’ policies and procedures on the collection, use and disclosure of your personal information.  By accessing the Living Streets website or Living Streets owned websites and providing your information you indicate your acceptance of this Privacy Policy.


This policy covers Living Streets use of personal information that Living Streets collects when you use Living Streets. The policy also gives you information about cookies; our use of cookies; and how you may reject such cookies. In order to receive or use members services on our website you are required to give us some personal information about yourself. Such services include Living Streets membership for additional content, downloadable resource content and update notifications.

By entering your details in the fields requested, you enable Living Streets and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information Living Streets will act in accordance with current legislation (The Data Protection Act 1998) and guidance and aim to meet current Internet best practice.

Visitor Information

During the course of any visit to Living Streets, the pages you see, along with a short text file called a 'cookie', are downloaded to your computer. Many websites do this, because cookies enable website publishers to do useful things like find out whether the computer (and probably its user) has visited the website before.

This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. Living Streets will make no attempt to identify individual users to its website where users have not supplied personal information to Living Streets (eg for enews subscription). However, we use Google Analytics to monitor traffic to our site and we may use information collected by this tool, such as details of your service provider, for monitoring purposes. You may wish to prevent this information from being communicated; if so, please download the Google Analytics Opt-Out Browser Add-on (

These cookies are currently used publicly on the Living Streets website:

Analytics cookies (like _utma, _utmb, _ga etc) – used to collect Google Analytics data.

cb_enabled - a cookie that confirms acceptance of cookies and hides the approval requested by users.

Third party vendors, including Google, show Living Streets ads on sites on the internet. They also use cookies to serve ads based on a user's prior visits to the Living Streets website. You may wish to opt out of Google's use of cookies by visiting the Google advertising opt-out page.

Through the Hotjar tracking code the information collected includes:

Device-specific data

The following information may be collected through your device and browser:

o your device's IP address (collected and stored in an anonymized format);
o your email address including first name and surname;
o device screen size;
o device type (unique device identifiers) and browser information;
o geographic location (country only);
o preferred language used to display the webpage.

Log data

Our servers automatically record information which is created upon using Hotjar. Data

o referring domain;
o pages visited;
o geographic location (country only);
o preferred language used to display the webpage;
o date and time when website pages were accessed;

Hotjar will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how Google Analytics and Optimizely collect and use your information, please refer to their privacy policies. By continuing to use this website, you consent to the processing of the above data by Hotjar and by the third parties used by Hotjar in accordance with their respective privacy policies. The cookies used by Hotjar have differing durations; some are 365 days, some persist for the session only.

To opt out please go to this link.

What is a cookie?

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computer and stored on your computer's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Many sites do this whenever a user visits their website in order to track online traffic flows. Cookies record information about your online preferences. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services and member only content cannot then be provided to that user and accordingly you may not be able to take full advantage of all of Living Streets features.

Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. If you have set your computer to reject cookies you can still browse Living Streets anonymously until such time as you wish to register for Living Streets services. For further information on cookies please visit

Types of cookie

There are essentially two types of cookie. "Session" cookies and "persistent" cookies. Session cookies carry essential data from page to page during a unique visit to a site. When you close your browser or if you are inactive on the site for a period of more than 30 minutes, your computer will automatically delete any session cookies placed on your computer.

This site uses session cookies. If you are not a member of the site, only one session cookie is used and it tells the site that you are not an authenticated member of the site. If you are a member of the site and have logged in, there are more session cookies placed on your computer which maintain your login status and save your username and password temporarily.

Persistent cookies carry information between visits to a site. Some sites use persistent cookies to track your behaviour within a site, or they allow 3rd parties to place cookies on your machine when adverts are viewed. You may be told that this enables the advertising delivery agencies to better tailor the adverts they deliver to your areas of interest. This site DOES NOT use persistent cookies in this way. For visitors who are not members, only one cookie is saved to your computer, which records the date and time of the last page you viewed within the site.

If you are a site member, you have the option of saving your login details such that you can be automatically logged in on your next visit. This feature is entirely optional.

Use and storage of your personal information

When you supply any personal information to Living Streets (e.g. for Living Streets newsletter or event registrations) we have legal obligations towards you in the way we use the data you provide. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else.

In general, any information you provide to Living Streets will only be used within Living Streets and by its agents and service providers. Your information will only be disclosed where we are obliged or permitted by law. If you post or send offensive, inappropriate or objectionable content anywhere on or to Living Streets or otherwise engage in any disruptive behaviour on Living Streets, Living Streets can use whatever information that is available to it about you to stop such behaviour. This may involve informing relevant third parties such as your employer, school, e-mail/Internet service provider and law enforcement agencies about the content and your behaviour.

We will hold your personal information on our systems for as long as you use the service you have requested, and will retain this information for monitoring purposes for a reasonable period. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998 and current data protection guidance. If you are notified on a Living Streets site that your information may be used to allow Living Streets to contact you for "service administration purposes", this means that Living Streets may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended for maintenance.

We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services on Living Streets unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.

You may provide personal information to Living Streets to log your walks, to take campaign actions, to receive information, to purchase products, to make a donation, to receive information about or become involved in promotions or other initiatives undertaken by Living Streets. This personal information may include details such as your name, address, mobile number, e-mail address, your journey details or the amount you have donated. Living Streets requires your name in order to indicate your ranking within your area on our travel leaderboards.

The personal information you provide to Living Streets through its website may be used by Living Streets for the following purposes

  • to provide you with products you have requested
  • to monitor the service we provide to you
  • to provide you with information or other communications about Living Streets
  • to display on our website your ranking within our travel leaderboards

If you choose to provide your personal details to Living Streets you agree that your personal information may be displayed or included as set out above.

Where you have agreed to receive Living Streets emails, Living Streets may use your personal information to send you emails about our activities. You will be provided with an opportunity in each email communication to decline to receive further communications.

Other than for the purposes described above, Living Streets will not use your personal information without your prior consent.

Security of your information:

Living Streets takes reasonable steps to ensure the security of all information it collects, including that the information is protected from misuse and loss and from unauthorised access, modification or disclosure. This includes financial details related to donations which are processed by third party providers. 

Your personal information is maintained in a secure environment, which can be accessed only by authorised personnel. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure, therefore any donations or purchases you make through our website are at your own risk.

Correction of personal information:

If you believe any of your personal information held by Living Streets is not accurate, complete or up-to-date, or if you wish your information to be removed from any Living Streets owned website, Living Streets will take reasonable steps to correct the information. To request that your personal information be corrected, updated or removed, please send an email to

Access to your personal information

You have the right to request a copy of the personal information Living Streets holds about you and to have any inaccuracies corrected. (We charge £10 for information requests.) We will respond to such requests within 40 days as required by the Data Protection Act.

Please address requests to the Data Protection Officer, Living Streets, 4th Floor, Universal House, 88-94 Wentworth Street, London, E1 7SA (Email:

Users 16 and under

If you are aged 16 or under, you must get your parent/guardian's permission beforehand whenever you provide personal information to Living Streets' website. Users without this consent are not allowed to provide us with personal information.

Sharing content with Living Streets

  • By uploading content onto Living Streets owned websites, you agree, understand and/or confirm that:you grant Living Streets free of any charge, an unrestricted and unlimited non-exclusive licence to display, use, reproduce, modify, adapt, publish, and distribute that content;
  • Living Streets may use the content in connection with its various activities and charitable purposes such as publications, presentations, talk/event materials, websites or marketing materials, products and national/local press for publicity promotion and/or campaign purposes;
  • The content you upload is your own original work (and that you have all necessary rights to provide the content to Living Streets upon these Terms and Conditions), is not defamatory and does not infringe any English law or the law of any country from which the content is uploaded and that you have the consent of any persons who are identifiable in your content and if those persons are under 18 you have the consent of their parent or guardian;
  • The content you upload is not obscene, offensive, hateful or inflammatory, does not promote violence or discrimination based on race, sex, religion nationality, disability, sexual orientation or age, or is not likely to harass, upset, embarrass, alarm or annoy any other person;
  • You will not hold the charity liable for any damage caused by the use or inability to use the content and from any claims concerning the recording, upload, publishing or use of the content that have been breached by you. You are responsible for any challenges from a third party concerning copyright or other intellectual property ownership relating to the content; and the content does not contain computer damaging material, such as a virus or the like and you understand that the charity cannot provide insurance or financial cover in any event for loss or damage of any content provided to it.
  • The charity, at its sole discretion, reserves the right to refuse any content and to remove any content at any time from the website. Please do not upload any content for which you do not own the copyright.

Restrictions on use

This site is owned and operated by Living Streets. The material on this site is protected by international copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute in any way any material from this site including code and software except as otherwise detailed. You may download material from this site for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices.


Living Streets may have provided links and pointers to Internet sites maintained by third parties. Living Streets does not operate or control in any respect any information, products or services on these third-party sites.

The materials on this site and the third-party sites are provided "as is" and without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, Living Streets disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Living Streets does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site, or the server that makes it available, are free of viruses or other harmful components. Living Streets does not warrant or make any representations regarding the use or the results of the use of the materials in this site or in third-party sites in terms of their correctness, accuracy, timeliness, reliability, or otherwise. You (and not Living Streets) assume the entire cost of all necessary maintenance, repair, or correction.

Limitation of liability

Under no circumstances, including, but not limited to, negligence, shall Living Streets be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, Living Streets materials. If you are dissatisfied with any Living Streets material, or with any of Living Streets' terms and conditions, your sole and exclusive remedy is to discontinue using the Living Streets website.


This agreement is effective until terminated by Living Streets, at any time without notice. In the event of termination, the disclaimers and limitations of liabilities set forth in this agreement, shall survive.


This agreement shall be governed by and construed in accordance with the laws of the United Kingdom without giving effect to any principles or conflicts of law. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

This site contains Ordnance Survey data © Crown copyright and database right 2011. Contains Royal Mail data © Royal Mail copyright and database right 2011.